FAQs

Don’t see your question here? Send us an email and we will be happy to help you out.

OUR PRODUCTS

Charm bracelets are made of combination of natural / authentic and synthetic gemstones mentioned in the description. 

The rarer the stone is, the more it will go up in price and value. Majority of our products are mostly made of natural stones which are abundant in supply in nature, therefore majority are natural stones from the earth.

However there are rare pieces that use man made stones created from laboratories with same properties as one dug from earth.

GEMSTONE AUTHENTICITY

Natural Gemstones

Any mineral that has been dug out from the earth and shaped into a gemstone is considered a natural gemstone. The color and clarity can be improved using a variety of methods, such as heating, but the primary mineral must originate in nature. Natural gemstones may take millions of years to form, and people have been mesmerized by their beauty since the beginning of time.

Synthetic Gemstones (Lab Gemstones)

Synthetic gemstones are gemstones that are made by man but have a natural counterpart. They possess the same physical, chemical and optical properties as a natural stone.

Commonly known synthetic stones in the market are the following:

  • Sapphire or Ruby (The mineral corundum)

  • Diamond

  • Emerald

  • Spinel

  • Quartz, Amethyst, Citrine and Ametrine

  • Opal

  • Chrysoberyl and Alexandrite


GOLD HARDWARES & GOLD CHARMS

Gold pieces on charms can either be non-tarnish gold plated copper or gold stainless steel.

Not pawnable.

WHAT ARE THE MODES OF PAYMENT?

We offer Cash on Delivery (COD) Nationwide, and flexible payment options using Paymongo as our payment channel.

Via Paymongo, you can directly pay using your credit-card, debit card, & Gcash.

 

SHIPPING POLICY

We offer nationwide express shipping on all orders. You'll receive your order an estimated 2-3 days within Metro Manila and 3-10 days outside of Metro Manila after shipment.

For Charm Bracelets and Accessories:
Metro Manila ₱80.00
Outside Metro Manila ₱160.00

For Home Decor:
Depending on Size and location
Metro Manila ₱80.00 - ₱160.00
Outside Metro Manila ₱160.0 - ₱300.00

HOW LONG WILL IT TAKE FOR MY ORDER TO ARRIVE?

Within Metro Manila

For deliveries within Metro Manilla it would take 2-3 business days after shipping out.  

Outside Metro Manila 

Deliveries outside Metro Manilla would take 3-10 business days after shipping out.


HOW DO I KNOW WHICH PIECE OF MANIFESTING CHARM TO CHOOSE?

Typically, the one that draws you in first is the one that will do the best work for you. If you are going through something specific that you would like some assistance with, please email us or contact us on Facebook or Instagram and we will gladly offer you further guidance.

HOW  DO I CLEANSE MY MANIFESTING CRYSTAL CHARMS?

The easiest way to cleanse your manifesting charms is to smudge them with sage or incense. You can also use the sounds of singing bowls to cleanse them. You can charge them in the light of a Full Moon or New Moon to further enhance their healing benefits. If you are using your charms to assist in deep healing, or you wear your pieces daily, then please do cleanse them everyday. This will keep you and your charms energized and happy!

RETURN POLICY FOR DAMAGE ORDER

Returns of damage order will be accommodated once you send us a video of actual unboxing of the parcel at info@chaoxiang-charms.com.

Once processed, you'll receive an email for the return instructions.

Note: Please be advised that all items has been inspected for quality check before shipping out.